Escape Room Coronavirus COVID-19 FAQs

Not sure about booking an Escape Room after the lockdown? Find the answers to Frequently Asked Questions or contact us if your query is not covered.

Is it Safe to Play Escape Games?

Very much so! We have arranged our booking system so that when sombody books all other rooms are blocked off, so your team will be the only people here when you play. You will not be mixing with any others.

Who can play?

As of 17th May 2021 up to 30 people can meet for organised indoor activities in Wales. This is more than our capacity at any one time, so the answer has to be anybody can play!

Do you have a Sanitiser Station?

Yes. On arrival all players will be required to disinfect their hands at our sanitiser station so they do not pass on anything either between themselves or to the next group of players. In turn the group before you will have been asked to do the same so as not to pass on anything to you.

Are the Rooms Sanitised?

Yes. We are now leaving a full hour in between groups of players to ensure that teams coming and going do not meet and to give us time to disinfect door handles, game items and anything else that might have been touched.

Do We Need to Wear Face Masks?

As of 14th September 2020 it is mandatory in Wales to wear face masks in all indoor places that are open to the public. This is not only to help protect you from passing anything between yourselves, but also to reduce the risk of any of your team leaving coughs and sneezes for players that come after you. In turn the teams that have played before you will also have been wearing face masks to prevent them from leaving any unwanted gifts for you.

Due to the restrictions everyone will have their own personal face mask and all teams will be required to wear them. If any team member of your team has forgotten theirs a disposable face mask will be provided free of charge.

Are Face Masks Provided?

Yes, if necessary. Because of the new laws in Wales making it mandatory for everyone to wear face masks in indoor public places everyone will have their own personal face mask, so it shouldn't be necessary. However if any member of your team has forgotten theirs or left it in the car a disposable face mask will be provided free of charge. Please see 'Do We Need to Wear Face Masks?'.

What if I Have Booked and We Go Back Into Lockdown?

If, heaven forbid, we go back into lockdown then we will apply the same policies as the first time. Those that have paid in full will be issued a gift voucher so they can re-book on any date up to a year later. Those that feel they will never visit Llandudno again will be given a full refund. It is slightly more complicated for the very few teams that have only paid a deposit as we cannot issue a gift token, but you won't lose your deposit. We'll work out rescheduling somehow!
If you have a query not covered here why not drop us a line at  or give us a ring on 01492 471493. We'd be happy to answer your questions.
We are based in Llandudno, the largest and most popular resort in North Wales.
Holyhead 44m : Caernarfon 27m : Bangor 21m : Conwy 4m : Rhos on Sea 4m : Colwyn Bay 5m : Abergele 11m : Rhyl 15m : Prestatyn 21m
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