Ultimate Escape
Terms & Conditions

1. Definitions
1.1. 'Contact Address' means Ultimate Escape, The Old Stables, Garage Street, Llandudno, Conwy North Wales LL30 1DW.
1.2. 'Games' means any facilities provided by us to provide a themed puzzle solving environment.
1.3. 'Timeslot' means the period of time during which you are entitled to use our facilities.
1.4. 'We/Our' means Ultimate Escape, a business trading name of Mr J. Chappell.
1.5. 'Website' means the website located at www.ultimateescape.co.uk.
1.6. 'You' means a customer of Ultimate Escape and user of this website.
1.7. All references to 'Days' are calendar days unless otherwise stated.

2. The contract between us
2.1. We must receive payment of a deposit of 50% of the price or the whole of the price for the timeslot(s) you book before your order can be accepted. Once payment has been received by us we will confirm that your booking has been accepted by sending an email to you at the email address you provide when making your booking. Our acceptance of your order brings into existence a legally binding contract between us. In the event that only a deposit has been paid the remaining balance must be paid in full before you may use our facilities.
2.2. This contract is between us and the person making the booking only, no matter how many people the booking is made for.

3. Price
3.1. The prices payable for the games are as set out on our website.

4. Availability of facilities
4.1. We agree to allow you access to a game you have booked only during the times specified in the timeslot allotted to you.
4.2. You will be liable for extra charges at the rate of £22 per person per hour or part thereof for any usage of our faciilities outside the timeslot you have been allotted.

5. Late arrivals
5.1. If you arrive late for a timeslot you have booked we reserve to right to refuse admission and all monies paid will be forfeit. However:-
5.1.1. If you are only a little late and at our discretion there would still be enough time to get reasonable benefit from the game you have booked you may be allowed to participate with less time to complete the task.

6. Your right to cancel the contract
6.1. You may cancel your booking at any time up to 7 days prior to the date on which you have booked a timeslot and you will receive a full refund.
6.2. Cancellations made within 7 days of the date on which you have booked a timeslot will result in the forfeit of your deposit, or in the event that payment was made in full you will be entitled to a refund of 50% of the price paid only.

7. Cancellation by us
7.1. We reserve the right to cancel the contract between us if for any reason our facilities become unavailable either temporarily or permantly.
7.2. If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from you in payment as soon as possible but in any event within 30 days of your booking. We will not be obliged to offer any additional compensation for disappointment suffered.

8. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be by email and sent to the following email address: escape@ultimateescape.co.uk

9. Events beyond our control
We shall have no liability to you for any failure to provide facilities you have booked that is caused by any event or circumstance beyond our reasonable control.

10. Invalidity
If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

11. Third party rights
A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

13. Entire agreement
These terms and conditions, together with our current website prices, delivery details and contact details, set out the whole of our agreement relating to the provision of facilities to you by us and supersedes all prior arrangements and representations, whether verbal or written.

14. Privacy
We use Paypal for all payments and therefore do not see any of your financial details. The personal information we hold for you is limited to your email address only and we do not share this with anyone. However with your permission we will publish your success or failure in any of our games on the social media.

15. CookiesThis site does not use cookies.

16. Security
All Internet payment details are encrypted and secured by using leading Payments Service Providers (PayPal); none of your card details are held by us or on our website.

17. Copyright
17.1. You are granted a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from Ultimate Escape.
17.2. You are granted temporary access to one or more of our games during the times specified in your allotted timeslot. You may not:-
17.2.1. Take photographs in any of the game rooms.
17.2.2. Make videos or recordings of any kind in any of the game rooms.
17.2.3. Divulge any of the secrets or any of the clues or the solutions to any of the clues contained in any of our games to anyone who has not played the game themselves.
17.3. Violation of any clause in paragraph 17 may render you liable to prosecution for breach of copyright.

* By making a booking you agree to these terms above. Your statutory rights are not affected.*
We are based in Llandudno, the largest and most popular resort in North Wales.
Holyhead 44m : Caernarfon 27m : Bangor 21m : Conwy 4m : Rhos on Sea 4m : Colwyn Bay 5m : Abergele 11m : Rhyl 15m : Prestatyn 21m
© 2016-2024 Ultimate Escape Rooms North Wales